Changing order data
New or corrected data can only be transmitted by Upload when the order status is "Job Initiation Pending" or sent to firstname.lastname@example.org with the order number as the reference. Data amendments after one hour from placing the order can no longer be guaranteed in the case of any other order messages. Should a change not be possible, we will confirm this in a separate message.
Time to time at www.crazyprinter.co.uk, we change order status based on our production where it is stands at that time. Which helps clients to understand the current status of their jobs.
Job initiation pending - Our data centre has received your confirm order.
Printing queued - Our data centre has allocated your order to print queue.
Print & Cut in Progress - Your job has been printed and waiting for finishing.
Packaging Done - Your job has been packaged and waiting for courier to pick up.
Ready to Delivery - Your job has been dispatched via courier.
Packaged, delivered - Our courier either has delivered to you or in a process of delivering to you.
Delivery address (different / change)
An address different to the delivery address can be entered by yourself while status of the job up to Printing queued. But also need to inform us via email to email@example.com within one hour from placing the order. Change of address afterwards not possible at all. We do not ship to any PO box addresses!
We cannot give delivery time guarantee or assure that the delivery will be made on as per our indicated time, as we have to rely on Third party delivery company / courier. There is over 95% probability that the delivery times calculated live in the online shop are maintained if data is received by 8:00 am. Because of over-capacity, the different drying phases of the products and different delivery procedures in the package services, the delivery times stated are subject to certain tolerances in exceptional cases. We always aim to dispatch goods (Order) within the time frame stated on the online shop. Delivery to other than mainland UK and other country will be additional day based on courier's time.
Way of delivery
Standard: In the case of orders and data received on weekdays by 10 a.m., delivery will be within 5-7 working days, depending on the product.(1) Please also read our Delivery time.
Express: In the case of orders and data received on weekdays by 10 a.m., delivery will be within 4-5 working days, depending on the product.(1) Please also read our Delivery time.
Same Day: In the case of orders and data received on weekdays by 8 a.m., dispatch from our factory will be within 2-3 working days.(1) Please also read our Delivery time.
Super Same Day: In the case of orders and data received on weekdays by 5 p.m., dispatch within 8 working hours (from 5 p.m. cut off time) turnaround from our factory. Usually ships in working days. Client may expect by 11am after 8 working hours of order. (1) e.g. Order placed on Monday before 5 pm, client should expect delivery on Wednesday by 11 am. Please also read our Delivery time.
Please be aware: In the case of products with a print run of over 15,000 - items, partial deliveries may have to be made for production reasons.
(1) Does not apply to special products such as presentation folders, Any item with Heavy Ink Coverage, UV, Spot UV, Lamination, Foil, Embossing etc. It may take 2-3 extra working days. Delivery to other than mainland UK and other country will be additional day based on courier's time.
(1) Please do not use heavy ink coverage on light paper or on urgent order such as sameday or super sameday. It is also recommended that for urgent order such as sameday or super sameday, do not use heavy pigment based ink like four colour black, blue, purple and red. As these colours don't get dry for a long time.
Deliveries are only made within mainland, United Kingdom. For outside mainlands, UK (e.g. Northern Ireland, island), will be charged at 15% extra. These are the following postcode: Northern Ireland BT; Isle of Man IM; Scotland-Highland AB, BT1 to BT94, FK18, FK19, HS1 to HS9, IM1 to IM99, IOM, IV1 to IV63, KA28, KA29, KW1 to KW19, PA20 to PA88, PH17 to PH50, PO30 to PO41, TR21 to TR25, HF; Isles of Scilly TI ; Island KY, VG, VGB. Please make sure you are paying 15% extra before ordering. Any other countries also need to confirm via Email before placing order.
We are not responsible for any product damage between the transits from our factory to clients address. We always deliver goods with high quality packaging and hand over to courier with good condition. Once we hand over the goods to courier, any damage occur afterwards, we are not responsible for that. However as a responsible company we may able to help to sort out the issue between you and courier. We strongly recommend client should not to receive goods with damaged condition. If they receive, we will not be able to sort out that issue. If you have to receive goods with damage condition (in case of your goods need desperately), please sign goods as DAMAGE. In this way, we may sort out with courier.
We also do not accept any complaint for delivery issue cause by courier companies' delays in deliver or not following the instructions for delivery time. In addition, as long as we manage to send goods via courier within stated period at our online shop, this should not accept as a complaint. Delivery to other than mainland UK and other country will be additional day based on courier's time.
Bank Holidays / Weekends
Please allow us following working days to cover Bank Holidays / Weekends. This means any order is due in between will follow next working day.
Several or multiple orders at the same time
Please place one order for each product. For each order, you will receive one order number from us. This guarantees optimum dispatch times for each product.
For re-shipments, the Customer shall charge the following costs for renewed standard shipment: Package fee shipment (per package) £10.00 excl. VAT (= £12 incl. VAT)
Product Quality (Printing Colour, Lamination, Die Cut, Embossed, Spot UV, Foil Blocking, Embossing, Print Finishing)
We use high quality 4 Six colour B1 SM Heidelberg and 3 Six colour B2 SM Heidelberg presses the quality is superb even when production reaches 65,000 impressions per hour. The latest CTP technology with SIP3 link gives flawless first generation reproduction, in-house state of the art finishing machinery, completes your job with the same care we started it with. Whatever your print requirement, Crazy Printer will strive to deliver. Our aim is to provide a one stop affordable print service. Also some variation of colour is inherent in the printing process and it is understood and accepted as reasonable that minor variations are immaterial and that the Crazy printer shall have no liability in respect of such variations.
Please do not use heavy ink coverage on light paper and as well as on urgent order such as sameday or super sameday. It is also recommended that for urgent order such as sameday or super sameday, do not use heavy pigment based ink like four colour black, blue, purple and red. As these colours don't get dry for a long time.
Although we use world best machinery for our production, still there may be some sort of tolerance for cutting, guillotining, folding etc.; which should be acceptable by customer. Minimum 2 mm of cutting, folding tolerance should be acceptable.
10% short or over product quantity must be accepted by client. Although we produce at least 10% more than product quantity ordered, but due to cutting, folding, lamination, UV or various reason shorts of product quantity may happen. But it is very unlikely to happen.
Complaints must be made within 48 hours of receiving your goods. Any complaints made after this time period are void of any right to refund or reprint or consider to handle as complaint.
We also would not accept any complaint if our courier delays in deliver or not following the instructions for delivery time. Also as long as we manage to send goods via courier within stated time frame at our online shop, we would not take this as a complaint.
We have right to resolve any complaint within our own discretion and we will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, wilful act or default.
If you have any other complain, should also be notified within 48 hours of delivery the jobs. Any complaints made after this time period are void of any right to refund or reprint or consider to handle as complaint.
www.crazyprinter.co.uk keep the rights to resolve any complaints under its own policy, rule and terms, which doesn't affect statutory rights.
If you would like to cancel your order, please send us an email giving your order number to info@Crazyprinter.co.uk within half an hour of your order (Except Super Sameday, which cannot be cancelled). We will immediately check to see if cancellation is possible and will inform you by email. If we can manage to cancel, still there will be an administration fee of £10 will charge immediately. Client will be refunded from net amount after deduct other cost such as print file verification, bank charge etc, if any. (e.g. A5 flyers on 130 gsm is £67 net price, client will be refunded £57, no other cost will be refunded). Orders that are already in processing, production or dispatch can no longer be cancelled or refunded.
Any product ordered to be Creased, will be sent unfolded for shipping purposes.
We offer the following payment options:
Paypal: The simple way to shop online; easy and safe thanks to SSL encoding. Our partner for credit card payments is Paypal,. More information on paypal can also be found at www.paypal.com
Sagepay: We accept the following credit cards: Visa, Visa Delta, Visa Electron, Visa Purchasing, JCB, Mastercard, Solo (we do not accept AmEx!).
We carry out gloss lamination on UV or flim depending on service availability on production and urgency of job. If customers need any particular type of lamination they have to let us know. We will try to keep your request if possible.
Matt lamination is always done on flim.
Durability of stickers
Limited weather resistance means that the stickers can be used outside to a limited degree. The durability of the print and the material depends on the weather, i.e. the print and the material are durable depending on the substrate and the weather.
In the case of magazines, we use saddle stitching (as you know it from common magazines).
You can additionally select leaflets and Magazines of 130gsm and 170gsm in bundles of 50 or 100 items.
Print colours / special colours
Special colour such as pantone, metallic colour ( 5th Colour) will be charged 25% extra ( Minimum order amount £250). You need to inform us for 5th colour. Printing using HKS special colours is possible on our note paper.
Paper Grams (GSM)
We can not give 100% guarantee of the paper grams (GSM) as we buy from paper merchant with certificate of paper grams. ( + / - ) 10% variation of paper grams (GSM) can happen due to large volume of paper purchase from different merchant. Above tolerance label also acceptable by European Paper Mill Association.
We can not give guarantee of the paper quality of what was printed in the past or a sample was sent to you as we buy from different source of paper mills and merchants and stock a large number of paper palates. Supplier to supplier's paper may vary from paper's smooth, rough, colour, grain etc. All our printed product (both ink and paper) are sealed to protect print quality regardless of paper stock.
In spite of the most modern printing machines, there may be slight colour deviations. The print result is dependent on many factors, including the character of the paper of individual manufacturers, e.g. the degree of whiteness, the grain direction and/or whether it is gloss or matt; climatic conditions at the printing site, such as temperature and air humidity. Should colour deviations within the tolerance range arise for reasons of this sort, then due to the way our system works the fullest use to capacity of our forms and machines this will not constitute a reason for complaint. Colour deviations also may happen for product using i.e. UV, Spot UV, any kind of lamination, sealer or media. The CMYK colour model, referred to as process colour or four colour, is a subtractive colour model, used in colour printing, also used to describe the printing process itself. CMYK refers to the four inks used in most colour printing: cyan, magenta, yellow, and key black. Though it varies by print house, press operator, press manufacturer and press run, ink is typically applied in the order of the abbreviation. We can not give guarantee of colour matching to your product (include re-print) at all. Should you require colour matching, please send us a hard copy, let's see if we can match colour.
Coloured paper (printing)
We do not provide printing on coloured paper. However, should you want a coloured background; it is possible to create this as a colour in the file.
This is poster paper which is printed using an oil-based ink. The print has a limited resistance to UV light and limited weather resistance.
The grain of the paper
For technical production reasons, we unfortunately cannot take into consideration the grain of the paper when placing your order. We therefore cannot always rule out the possibility, under certain circumstances, of slight opening when sheets are folded. Opening can be prevented by scoring papers weighing on or over 170gsm.
Scoring and grooving
This is the impression of a linear indentation in paper, cardboard or board using scoring lines or scoring rollers. The material is just displaced and compressed. Scoring prevents the material splitting or breaking when doubled or folded. Please be aware: the grain of the paper cannot be taken into consideration when producing folded goods and also cannot hold responsibility for crack after scored product.
Maximum paper formats
We offer posters at A0 at paper weights of 100 gsm, 130 gsm (gloss) and 115 gsm on Poster paper and plots on A0 at paper weights of 115 gsm (Poster paper) and 170 gsm (Outdoor).
These are recommended for small numbers of items up to approx. 25 pieces. We offer Plots on Poster and Indoor paper.
Maximum number of pages (magazines)
Magazines with saddle stitching are printed with a maximum number of 64 pages (including cover). If you need more than what ever online, please call or email us, we will provide you quotation.
We print round and oval flyers and stickers. These are punched / die cutted.
UV / Spot UV / Glitter UV / Foil Blocking / Embossing
We offer UV / Spot UV/ Glitter UV laminating / Foil Blocking / Embossing for any your exclusive jobs with extra cost. Please email to info@Crazyprinter.co.uk for cost.
Varnish / Spot Varnish
We offer varnish / Spot varnish for any your exclusive jobs with extra cost. Please email to info@Crazyprinter.co.uk for cost.
We offer both sided foil lamination on any exclusive job with extra cost. Please email to info@Crazyprinter.co.uk for cost.
As part of the customer service we have provided both Video and Digital templates for our respected customer(s). We strongly believe that all templates provided by www.crazyprinter.co.uk are correct but there is no such guaranteed of its accuracy. www.Crazyprinter shall not take any responsibility if there is any error on templates provided.Templates provided for customer / user are a basic guide and customer should not always rely with this but it is strongly recommended to contact us prior use those templates.
CMYK: The four printing colours cyan, magenta, yellow and black. All required secondary colours can be obtained from the first three primary colours. Black enhances contrast and is applied separately.
The CMYK colour model, referred to as process colour or four colour, is a subtractive colour model, used in colour printing, also used to describe the printing process itself. CMYK refers to the four inks used in most colour printing: cyan, magenta, yellow, and key black. Though it varies by print house, press operator, press manufacturer and press run, ink is typically applied in the order of the abbreviation.
Computer to Plate (CtP): Procedure for producing printing plates directly from digital data. This technology is inexpensive, since no lithography stage is required.
Desktop Publishing (DTP): Text and image processing on the computer using a scanner and a laser printer as the output medium. The rapid developments in computer technology mean that DTP is becoming increasingly popular.
Direct Capture Technology (DCT): Scanner technology for recording image information directly without need for deflection using mirrors. This avoids stray light and distortions. It also improves image quality quite significantly.
Digital printing: Unlike conventional printing processes, digital printing does not require extensive preparation time. Digital data can be used to produce direct, high-quality printing. Digital printing is ideal for small runs.
Gravure printing: Unlike letterpress printing, the areas to be printed - known as cells - are recessed in gravure printing technology. These cells are either etched or engraved onto the printing forms. The ink is pressed into the cells by means of a roller. Excess ink is wiped away and the image transferred to the paper by means of back pressure. Gravure printing is used for runs in excess of one million prints.
Job Definition Format (JDF): New data format for exchanging information in the graphic arts industry. It supports complete, manufacturer-independent integration of all job-related and computer-based processes. JDF is Internet-compatible.
Lamination: We carry out gloss lamination on UV or flim depending on service availability on production and urgency of job. If customers need any particular type of lamination they have to let us know. We will try to keep your request if possible.
Matt lamination is always done on flim.
Layout: The position of the texts and images on a page is defined in the layout and so forms the template for the print product.
Letterpress printing: In letterpress printing, all printing areas are elevated over the non-printing areas. The image information is transferred by inking up the areas to be printed.
Linotype: Keyboard-operated metal composing machine which sets type in a metal strip as long as a line, as opposed to single character.
Lithographic printing: See Offset printing.
Offset / lithographic printing: Offset printing is based on the principle that grease and water repel each other. The areas to be printed and those which are not to be printed lie on virtually the same level. The elements to be printed attract the ink and repel water; the situation is reversed for non-printing elements.
Print Production Workflow: Generic term for the workflow for producing print products. This is conventionally broken down into prepress, press and postpress/finishing.
Printing on Demand: Digital printing allows publications to be produced quickly as and when required. There is no need for expensive storage - small runs can be produced inexpensively and publications shipped immediately after the order has been received.
Rasters (dots per inch) consist of rows of dots running at right-angles: raster lines. The raster width gives the number of raster lines per cm. A 60 raster, for example, has 60 lines per cm, so there are 3600 raster dots per cm2; see formats.
This means work stages after printing, such as collating, folding, grooving or scoring, trimming and saddle stitching (stapling).Also known as postpress. It covers all operations of a printing process required to turn the printed sheets into a finished product. These operations include cutting, folding, stitching, binding and packaging.
Price at www.crazyprinter.co.uk can change any time. We will not hold any responsibility of your quote. In case of any price mistake in our website, Crazy printer solely keep rights to change or cancel the order without notify. We strongly advice you to monitor our price regularly. An order is only accepted when the goods are dispatched. Any email sent to the customer beforehand is simply an acknowledgement of receipt – as opposed to acceptance – of the order.